Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive invite-only Bombay members' Club, a soon-to-be-opened The Burman boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

An urban hideaway, The Burman Hotels Spa, is hidden on the lowest floor of the hotel, offering two treatment rooms, jacuzzi, Japanese bath and Finnish sauna. Our certified professionals offer a range of products and services. The soothing environment offers a unique wellness experience that rejuvenates both the mind and the body.

Estimated start date: October/November 2024

Purpose of the role:

The Spa Head Therapist oversees spa operations and leads the spa team to deliver exceptional treatments and experiences to guests. This role involves managing the spa staff, developing treatment protocols, and ensuring the highest standards of service.

Your responsibilities will be: 

• Manage spa staff, including hiring, training, scheduling, and conducting performance evaluations.
• Conduct regular in-house training sessions to ensure therapists' development through technical training.
• Maintain the highest standards of service and cleanliness in treatment rooms and spa areas.
• Develop and implement treatment protocols and spa packages.
• Ensure all staff have a complete understanding of rules and regulations.
• Perform spa treatments as needed to meet guest demand.
• Promote spa services and products to guests.
• Maintain inventory of spa products and supplies.
• Handle guest complaints and feedback professionally.
• Stay informed on market trends and competitor activities.
• Collaborate with other departments to enhance guest experiences.
• Motivate, encourage, and lead the therapist team to maintain a positive working environment.

What we expect from you:

• Certified and experienced in a variety of spa treatments and therapies.
• Proven leadership and management skills in a spa setting.
• Strong customer service orientation with a passion for wellness.
• Excellent communication and interpersonal skills.
• Knowledge of spa products and trends in wellness therapies.
• Proficiency in English at a conversational level.
• Team player with a commitment to maintaining high standards.

Why join Bombay?

• Celebration & Time off: birthday day off, and paid vacation days for personal milestones (e.g., childs first school day, marriage).
• Health & Wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Work Essentials: Shoe compensation and work outfits provided by the company. Makeup compensation for women.
• Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning & Development: A generous learning and development package.
• Investment Opportunities: Option to invest in the Groups venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Plenty of events and networking opportunities with colleagues.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.