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Requirements for candidates
Are you interested in working in the travel industry for a Norwegian company? Hurtigruten in Tallinn, Estonia, is looking for an enthusiastic and customer-oriented travel consultant to join their team for the Norwegian market!
As a travel consultant, you will be responsible for providing customers with professional guidance and service, as well as identifying and maximizing sales opportunities. You will be a key part of the team working to create a positive customer experience for Hurtigrutens existing and potential customers.
Qualifications:
- Secondary education
- Previous experience in customer service or the travel industry
- Experience in telephone sales both incoming and outgoing
- Knowledge of Microsoft Office
- Native-level proficiency in a Nordic language / good English skills both written and spoken
Personal qualities:
- Be a role model for Hurtigrutens core values
- Promote a proactive sales culture
- Strong communication and objection-handling skills
- Proven ability to handle multiple tasks simultaneously
- Ability to manage stress and work in a fast-paced environment
- Results-oriented and detail-focused
- Self-motivated with strong planning skills
Job description
Responsibilities:
- Provide consultative sales and service to customers through all communication channels
- Identify customer needs and respond professionally and promptly
- Take advantage of all opportunities to convert customers through incoming or outgoing contact
- Enter, update, and document all customer information in the system according to standard procedures
- Follow up on customer contacts when necessary
- Identify and escalate issues to ensure resolution
- Handle and resolve customer complaints to ensure customer satisfaction
- Be available for crisis training and support during on-call duties as needed
- Perform tasks assigned by direct supervisors
- Work in shifts, Monday-Friday 09:00-19:00, some Saturdays 09:00-15:00
What we offer
Hurtigruten offers:
An exciting and challenging position in a global company, the opportunity to work with an engaged and knowledgeable team, a positive work environment focused on well-being and development, as well as competitive salary and benefits.
About Hurtigruten:
Hurtigruten is a Norwegian travel company headquartered in Tromsø. The company operates coastal cruises along the Norwegian coastline and has operations in Antarctica and Svalbard. Hurtigruten is one of Norways most well-known companies and is a popular tourist attraction for both Norwegian and international visitors.
Hurtigruten offers an exciting and challenging position in a global company, the opportunity to work with an engaged and knowledgeable team, a positive work environment focused on well-being and development, as well as competitive salary and benefits.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
You can find average salaries for this postition at palgad.ee.
Location
- Tallinn, Harjumaa, Estonia
Time of work
- Full-time
Skills
Languages
- Swedish
Contact person
Emma Todorovic
Emma Todorovic
We are Nordic recruitment experts, connecting candidates from Sweden, Finland, Norway, and Denmark with businesses worldwide.
Our goal is simple: Match talented candidates with exciting jobs that let them use their native languages worldwide.
What sets us apart? Our friendly team of native-speaking recruiters, really get to know our candidates. With over 30 years of combined recruitment experience, we're a trusted partner for businesses globally.
Visit our Website: www.nordicjobsworldwide.com Get in Touch: info@nordicjobsworldwide.com
Tomorrow brings new opportunities!
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