Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive Bombay club, The Burman boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

Purpose of the role:

As a Club Receptionist, youll play a key role in creating a smooth, welcoming, and professional front-of-house experience. Your day-to-day will involve greeting guests, handling onboarding and registration, and supporting them with any questions or requests during their visit and beyond. As a cash-free casino, were focused on delivering a seamless digital experience through innovative apps and wallet solutions. Youll also play an important part in introducing these tools to our new and returning guests, helping ensure a modern and smooth customer journey.

The role brings plenty of variety, as youll rotate between the Bombay Club and Chesterfield Poker Club keeping your workdays dynamic and engaging.

How you will contribute: 

• Welcome guests in a professional and friendly manner.
• Register guests in the system, following local laws and KYC requirements, and explain the process clearly.
• Handle all guest questions and requests (by phone, email, or in person) as quickly and helpfully as possible.
• Support the management team with guest identification and help with other admin or communication tasks as needed.
• Offer advice and local tips to guests about the area and activities.
• Be proactive notice what guests might need and go the extra mile to help.
• Know how to follow emergency procedures if needed (e.g. fire, medical, police).

What we are looking for:

• Polite, professional, and confident when engaging with guests.
• Fluent in Estonian and English (additional languages are a plus).
• Proactive and attentive quick to notice guest needs and ready to act.
• Clear and timely in communication with your team.
• Detail-oriented and thorough in everyday tasks.
• Comfortable using basic tech and computer systems; experience with customer service, crypto, or KYC (client identification) is an advantage.
• Flexible with working hours, including evenings, nights, weekends, and holidays (typical shifts range from 8–12 hours).
• Always well-groomed and presentable.
• Minimum age of 21.
• Eligible applicants must have the legal right to work and live in Estonia.

The team by your side:

You will join the Product Operations team, which includes five other Club Receptionists and four Wallet Operations Specialists. Everyone reports to the Product Operations Manager. They will help you during onboarding and training to succeed in your role.

Why join Bombay Club? 

• Compensation: The base salary for this position is €9.50 gross per hour, complemented by the tip pool and night time bonus.
• Celebration & time off: A birthday day off, and paid vacation days for personal milestones (e.g., childs first school day, marriage). Additional team perks to celebrate birthdays and work anniversaries.
• Health & wellness: Access to the Salu Digital Healthcare Platform, monthly sports compensation €49 with Stebby. Paid sick leave from the 2nd day. 
• Work essentials: Shoe allowance up to €100 per calendar year and work outfits provided by the company. Makeup compensation for women. 
• Training & onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company. 
• Development opportunities: Take on new challenges within your team as a Wallet Operations Specialist or explore other roles within the company.
• Investment opportunities: Option to invest in the Groups venture fund, Yolo Investments. 
• Working environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks. 

What can you expect during the hiring process?

The hiring process consists of an initial online interview with the Talent Acquisition Lead, followed by an onsite meeting with the Product Operations Manager.