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Requirements for candidates
Educational / Professional Qualification:
- Near-native proficiency in German (CEFR level C1) or native relevant market language.
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
- Previous experience in an outsourced customer service environment is advantageous.
Job description
Work Experience / Responsibilities:
- Handle phone calls with customer queries and provide resolutions to end-users.
- Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
- Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
- Escalate priority issues per client specifications to the immediate lead as applicable.
- Work independently and within a team, fostering effective communication with internal and external contacts.
- Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
- Complete hours of staffed time on all rostered days.
- Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
- Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
- Attend required trainings.
What we offer
- Attractive salary package
- Permanent contract
- Relocation support
- Private insurance including spouse & kids and dental care
- Career growth opportunities in a multinational company
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Läti
Tööaeg
- Täistööaeg
Oskused
Keeled
- Saksa
- Inglise
Kontaktisik
Kateryna Kostryiuk
+47 402 91 538
Kateryna Kostryiuk
+47 402 91 538
We are Nordic recruitment experts, connecting candidates from Sweden, Finland, Norway, and Denmark with businesses worldwide.
Our goal is simple: Match talented candidates with exciting jobs that let them use their native languages worldwide.
What sets us apart? Our friendly team of native-speaking recruiters, really get to know our candidates. With over 30 years of combined recruitment experience, we're a trusted partner for businesses globally.
Visit our Website: www.nordicjobsworldwide.com Get in Touch: info@nordicjobsworldwide.com
Tomorrow brings new opportunities!
Sarnased töökuulutused:
Ärikliendi nõustaja
Administraator
Brand Partnerships Specialist