Sports Customer Onboarding Officer

Genius Sports

Подробности
Основная информация
Компания

A bit about us

Do you want to join one of the worlds fastest growing sports technology companies?

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

Were looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world. Its why many of the worlds largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

To work with league and federation clients and the broader Sports Onboarding team in order to ensure the efficient delivery of customized products and services in-line with clients needs and expectations. Work with 3rd party video providers and leagues and federations regarding streaming solutions in order to ensure a smooth onboarding experience while creating and maintaining implementation timelines, advising on the technical implementation, conducting training sessions/workshops required for the Genius Live production users and providing the necessary documentation. Work with the onboarding process of NCAA schools across US as well as providing assistance on their user experience and any inconvenience with their implementation process of products used for data collection.

Key Objectives of the Role

Liaise and plan with relevant internal stakeholders in order to troubleshoot and address any issues
Work within and contribute to the ongoing development of established product policies and procedures
Provide client insight into the ongoing development of Genius Sports products and services
Monitor all implementation/onboarding requests and ensure the effective testing and provision of information to clients to ensure timely delivery of relevant products and services
Build and enhance positive working relationships with clients and internal stakeholders alike and to effectively manage expectations as appropriate
Assist in the customization of client installation guides and other product implementation material and keep up to date documentation
Setting up the best possible configurations per provider when managing both 3rd party integrations and Genius Live streaming solution

Requirements

An understanding of the workings of the business of sports such as Football, Basketball, Volleyball at a league or federation level as well as US Sports such as NFL, NBA, NCAA and CFL
Experience in the implementation of new customer products, including user training
Knowledge in the API concept, capable of getting and pushing relevant Information using API documentation
Ability to use Zendesk/Atlassian suite of products, JIRA, Confluence
Good relationship building and networking skills
Good project management skills
Great verbal and written communication skills
Excellent problem solving and prioritizing skills
Very high organizing capacity and time management skills
Basic level of video knowledge i.e., codec, bitrate, resolution, delivery protocols etc
Language skills outside of English will be well regarded

Personal Characteristics

Passionate about sports with a good understanding of rules across multiple sports (Volleyball, Football, Basketball, American Football, Ice Hockey)
Commitment to service excellence, detail-oriented, and well-organized
Driven to exceed personal and team targets, tech-savvy, and capable of handling accuracy under pressure
You are committed to achieving your goals and can smoothly hand over your work when necessary
You always seek the root cause of problems and are highly attentive to the deadlines of your projects

Whats in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

Вы можете узнать среднюю зарплату на эту должность на palgad.ee.

Дополнительная информация: Spordikompensatsioon või tervisekindlustus, parkimine, tiimiüritused, vaimse tervise pakett, lisapuhkepäevad.

Место работы

Эстония

Тип работы

Полный рабочий день
Гибкий график

Навыки:

API Sports Organizational skills Communication Organisation skills Time management Attention to details Process management Zendesk

Языки

Английский

Контактное лицо
Kedi Le Brocque
+372 56 979 887

Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!

As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.

Вебсайт компании: http://www.geniussports.com/home/careers/