Igaming Customer Support Agent (EST)

Gepard Media OÜ

Подробности
Основная информация
Компания

What we expect from you:

Excellent Estonian, English written and verbal
A deep commitment to understanding and addressing customers needs, ensuring their satisfaction.
Proficiency in identifying issues, troubleshooting problems, and providing prompt solutions.
The ability to remain patient, empathetic, and understanding when dealing with customer concerns and challenges.
The skill to efficiently handle multiple customer inquiries and tasks simultaneously
Collaboration and coordination with team members to ensure a seamless customer support experience.
Capability to handle customer disputes and conflicts professionally and effectively.

Additional skills you might have:

KYC, payments experience is a plus
Intercom, Zendesk, or LiveChat experience
Russian language

About the role:

As an iGaming Customer Support Agent at Gepard Media, you will be an essential part of the customer-focused team. You will engage with the customers, address their concerns via live chat or email, and provide professional and friendly assistance, ensuring that they remain the top priority. If youre ambitious, want to learn about a new industry and acquire new skills we will provide comprehensive training during the onboarding process- were waiting for you!

Please kindly note that your work schedule will involve working mainly in the afternoon shift from 9am to 9pm Estonian time.

Your main responsibilities will be:

Listen and respond to the customers needs and concerns, offering professional, friendly support at all times.
Provide support to customers across multiple brands and gaming verticals via live chat and email, managing an average of 100 cases per shift.
Work collaboratively with internal and external teams to resolve customers issues and meet their needs effectively.
Contribute innovative ideas and provide constructive feedback to improve our processes and enhance the customer experience.

What we offer:

A competitive salary (from 1800 eur gross) complemented by monthly performance-based bonus( up to 200 eur net after probation)
Sports compensation via Stebby
Flexibility to change working shifts
A startup atmosphere with minimal bureaucracy
Hybrid work ( office and home)
Opportunities for career advancement
A diverse and inclusive workplace
4 weeks of comprehensive training with ongoing focus and assistance
28 calendar days of annual leave
Complimentary company merchandise

Брутто-зарплата в месяцБрутто/мес.От € 1800

Дополнительная информация: Office in Tallinn, extra pay for night shifts

Место работы

Эстония

Тип работы

Полный рабочий день со сменами
Гибкий график

Навыки:

Customer Service

Языки

Английский
Эстонский

Контактное лицо
Anna Sirotkin
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Gepard Media is a dynamic company established in 2019 by a passionate group of blockchain and gaming enthusiasts.Our mission is to create exceptional brands, products, and lead-generation strategies that set the standard in the fiercely competitive world of crypto gaming. At Gepard Media, we specialize in delivering top-notch marketing, cutting-edge technology, and efficient customer operational solutions to iGaming brands.Our rapidly expanding team comprises over 58 industry experts, and we operate from our headquarters in Tallinn, Estonia, with team members spread across the globe, working remotely. We are united by our ambition, creativity, and a shared commitment to revolutionizing the crypto gaming landscape.If you're looking to make your mark in this exciting industry and work with a team of dedicated professionals, Gepard Media is the place for you. Join us in shaping the future of crypto gaming!

Вебсайт компании: https://gepardmedia.ee/